Privacy Policy
Baraka Smiles Dental Clinic Privacy Policy Document.
At Baraka Smiles Dental Clinic, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website or interact with us online. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
a. Personal Information
Information that identifies you as an individual, such as:
- Name
- Email address
- Phone number
- Physical address
- Any other details you provide when filling out forms (e.g., appointment booking or inquiry forms).
b. Health Information
When you inquire about or schedule dental services, we may collect health-related information relevant to your care, such as dental history or specific health concerns.
c. Technical Information
When you visit our website, we may automatically collect information about your device and browsing behaviour, such as:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the website
- Referring website links
d. Payment Information
If you make payments through our website, we may collect payment details, such as credit card information, through secure third-party payment processors.
e. Communications
Information shared via emails, chat forms, or other communication channels may also be recorded for quality and service improvement.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- Service Delivery:
- To process your inquiries, schedule appointments, and provide dental care services.
- Communication:
- To send confirmations, updates, reminders, or respond to your inquiries.
- Marketing and Promotions:
- To send newsletters, offers, and Oral health tips.
- Website Optimization:
- To analyze user behavior and improve the functionality, usability, and content of our website.
- Legal and Security Obligations:
- To comply with legal requirements and safeguard against fraudulent or unauthorized activities.
3. How We Share Your Information
We value your trust and handle your personal information responsibly. We may share your information only under the following circumstances:
- With Service Providers:
- We may share your information with trusted third-party vendors who assist us with website hosting, payment processing, analytics, or email delivery. These providers are bound by confidentiality agreements.
- For Legal Compliance:
- We may disclose your information if required to comply with applicable laws, legal processes, or to respond to governmental requests.
- In Case of Business Transfers:
- If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyse traffic.
a. Types of Cookies We Use:
- Essential Cookies: Necessary for the website’s functionality.
- Performance Cookies: Help us understand how visitors interact with the site.
- Advertising Cookies: Used to deliver relevant ads based on browsing history.
You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features on the website.
5. How We Protect Your Information
We take data security seriously and implement the following measures to protect your information:
- Encryption: Sensitive data is encrypted during transmission and storage.
- Access Control: Only authorized personnel have access to your data.
- Regular Monitoring: We continuously monitor and update our systems to guard against vulnerabilities and breaches.
While we strive to safeguard your data, no system can be 100% secure. We encourage you to use secure methods when sharing information online.
6. Your Rights
We respect your rights regarding your personal information. You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Inaccuracies: Request corrections to any inaccurate or incomplete data.
- Opt-Out: Withdraw consent for marketing communications at any time.
- Delete Your Data: Request that we delete your personal information, subject to legal and operational requirements.
To exercise any of these rights, please contact us using the details provided in section 11.
7. Third-Party Links
Our website may include links to third-party websites for additional resources or services. These websites operate independently of us and are governed by their own privacy policies. We are not responsible for their content or practices.
8. Retention of Information
We retain your personal information only as long as necessary for the purposes outlined in this policy, or to comply with legal obligations. Once your information is no longer required, we securely delete or anonymize it.
9. Children’s Privacy
We do not knowingly collect personal information from children under 18 years without parental consent. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The updated policy will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Baraka Smiles Dental Clinic
P.O. Box 60754 – 00200,
Nairobi, Kenya.
Phone: +254745200000
Email: info@barakasmiles.com
